Privacy Policy

Orana Wildlife Park (“Orana”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles.

This policy applies to information we collect through our website, online store, ticketing and booking systems, membership programmes, and in person at the Park.

We may collect the following types of personal information:

• Contact details, such as your name, email address, postal address, and phone number.
• Booking, ticketing, and Annual Pass details, including the names and ages of members and, where relevant, a photograph for pass verification.
• Payment information, which is processed securely by our payment providers (we do not store full card details).
• Communication preferences and any correspondence you send us.
• Website usage information, such as your IP address, browser type, pages visited, and cookie data (see “Cookies and Analytics” below).

• Directly from you, when you buy tickets or an Annual Pass, make a booking, subscribe to our newsletter, complete a form, or contact us.
• Automatically, when you browse our website, through cookies and similar technologies.
• From third parties, such as third-party ticketing or booking providers you use to purchase entry.

We use personal information to:

• Process and manage bookings, tickets, Annual Passes, and online store orders.
• Verify identity for Annual Pass holders.
• Communicate with you about your booking, membership, or enquiry.
• Send newsletters, Park updates, and marketing where you have opted in (you can unsubscribe at any time).
• Improve our website, services, and visitor experience.
• Meet our legal and health-and-safety obligations.

• We do not sell your personal information.
• We may share information with trusted service providers who help us operate, such as payment processors, ticketing platforms, email and analytics providers, and IT services. These providers may only use the information to perform services on our behalf.
• We may disclose information where required or permitted by law, or to protect the safety of visitors, staff, animals, or property.

• Our website uses cookies and similar technologies to help the site function, remember your preferences, and understand how the site is used.
• You can control or disable cookies through your browser settings, although some features of the site may not work as intended if you do.

• We store personal information securely and take reasonable steps to protect it from loss, misuse, and unauthorised access, use, or disclosure.
• Where information is held by third-party service providers, we take reasonable steps to ensure they maintain appropriate safeguards.

• We keep personal information only for as long as necessary for the purposes described in this policy, or as required by law, after which it is securely deleted or de-identified.

• Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of that information.
• You can unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
• To make a request, please contact us using the details below.

• We do not knowingly collect personal information directly from children without the consent of a parent or guardian. Membership and booking information about children is provided by a responsible adult.

• We may update this Privacy Policy from time to time. The current version will always be available on our website, and the effective date will be updated accordingly.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Phone: 03 359 7109

Email: info@oranawildlifepark.co.nz

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.